5 Easy Steps to Improving Your Security Guard Service
When property managers employ security guard companies they have a picture in your mind of exactly what their contract security force will look like, but also often what they get is not what they envisioned. What we have discovered is that almost all security guard businesses are capable of providing the support that property managers want, but also often do not due to a lack of continuing quality control procedures.
Security guard businesses are unlike any vendor that a home manager usually hires. If you employ a painter, then you are able to see whether they do their tasks by looking at the walls. But when you employ a security guard business, how often can you determine if the guard organization is performing their job which includes running background checks and drug screenings, providing great training to your own guards, and effectively monitoring and supervising your guards. In most instances they likely are, but it is crucial to employ a system of verification and quality control to ensure that issues associated with the deficiency of performing these tasks do not begin to happen.
In this article we’ll talk five (5) simple actions to improving your security guard service and achieving everything you imagine as your ideal retail security Dagenham.
Display Your Guards Qualifications
In many states, guards have been mandated to have a specified level of training before they could begin working as security guards. If your state is one of these states, ensure that your security guard organization is compliant.
If you’re in a state where there are no state requirements for guard certification, then investigate the sort of training that’s being provided by your security company and inquire does it look decent.
It is also the security guard company performing background and drug screenings on all of your defenses until they send them to your own property? If they’re, they ought to be providing you with verifications. If not, why?
Another excellent way to screen if the guard is a good match for your property is to conduct a brief”interview” to get a feel for the guard and to describe your expectations. This initial dialogue can tell you a good deal on what to expect from that guard and it provides you a chance to ask a different guard if you feel that it is necessary.
Assess Guard Training
Although most security guard businesses have a very thorough orientation that introduces each guard to the business itself, in many cases the shield’s orientation to his assigned property is not quite as complete. We predict the orientation to the assigned property”Site Specific Training”. Learn What your website specific training resembles:
• Can it happen at your premises?
• How long is each new officer trained?
• How long can the security company double bank? (Double banking is the procedure for experiencing a veteran guard working in precisely the exact same time as the new guard.)
• How thoroughly are your article orders clarified?
Determine the answer to every one of the questions and be certain that they fit with what you believe is adequate. You should even think about sitting in on your security guard company’s orientation and also your website specific training to acquire an understanding of what goes into preparing a guard to operate in your premises.
Inspection Your Guard’s Supervision
Guard supervision is one of the main factors of good security guard support. When security businesses deliver poor oversight, there is not enough emphasis placed on preventing errors, problems, and complaints. Lack of oversight also removes the chance for the guard to learn and better understand their duties. If the guards are not being supervised, they begin to feel that their job is not significant and they begin to find themselves as not as a region of the security team. When guards do not feel as part of your team it typically contributes to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Depending on the arrangement of your contract, onsite managers might not be included. If your contract does not demand on-site supervision, how can your security guard company remotely oversee its defenses? Outside the Standard security company field manager spot checks, the 2 methods of remote oversight that prove most effective are:
If your guards must produce rounds of your premises, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems offer a remote means of monitoring the guards while they’re on your premises. These tracking systems allow the security guard business to track the log and time the activity of the guards while they’re making rounds to several areas on your premises. Most Officer Tour Tracking Systems can create reports which empower the security guard company to quickly acquire an understanding of if the guard is making rounds. The property manager also needs to be provided with an updated version of these reports.
Along with Officer Tour Tracking systems, we’ve discovered that using a system for guards to check in regularly with the security guard company provides a way of making certain that each guard is safe and alert. By having guards check-in regularly with the security guard business, at least each 30 minutes, guards believe that their safety is important and that being awake and attentive is also an important part of their job.
Inspect Your Favorite
After hours inspections of your guards are almost always good ways of finding out exactly what is occurring with your security as you are not there. Through these inspections, be sure that you ask your security guards questions regarding their duties and responsibilities to ensure that they know their tasks. In fact, we suggest getting your security guards audited regularly, formally (i.e. post inspection) and (i.e. secret shopped) by a licensed security adviser as part of your continuing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing exactly that. Remember, when choosing a security adviser be sure that the adviser is not really a security guard business. If that’s the case, your audit is sure to develop issues with your existing security guard business.